To improve the quality management system of the campus, South La Union Campus conducted a management review at the Eriguel Hall last December 10, 2021.
The said activity was spearheaded by Dr. Joanne C. Rivera, SLUC Chancellor, together with the Internal Quality Assurance system team led by Dr. Emmanuel J. Songcuan, Campus Head for Quality Assurance.
The campus management review was divided into two sessions- academic cluster and non-academic cluster. The morning session was attended in by the academic cluster composed of the Deans and Chairpersons of academic units, including the Heads for Instruction, Student Affairs Services, Registrar, Research, Extension, Internationalization and Linkages, and Alumni Relations.
The non-academic cluster session held in the afternoon was attended in by the heads of the different Support Services Units such as Finance, Records management, MIS, Planning and development, Procurement, Auxiliary, Library, DRRM, Administrative Services, Medical, and Security.
Dr. Rivera gave the opening remarks and the purpose of the activity. She also provided a briefing on the status of the actions of the previous management review last August 2021.
Her opening was followed by the discussion of Dr. Songcuan on the change of internal and external interested parties, including the steps on how to update the Risk Register and Action Plan (RRAP) and Risk Assessment and Control Sheet (RACS), which is one of the minor Non-conformity reports received by the university from the external party auditor during the ISO 9001:2015 First Surveillance audit last November 2021.
Featured in the management review include presentations of the customer satisfaction and feedback of interested parties of the campus, which showed an increase in the customer satisfaction index from last year. Likewise, each unit presented its QMS performance and effectiveness for the year based on the quality objectives met, strategic plan, and operational plan. Each process owner also presented the results of the Internal Audit last October and the actions taken on their Non-conformity Reports (NCRs) and Opportunity for Improvement (OFIs).
In addition, some of the nonconformities which the units presented as difficult findings that may require actions from the top management control were discussed in the plenary for their resolution.
The campus top management expressed gratitude for the effort and commitment of the process owners to improve the QMS and set a target for zero NC performance in the next cycle of the Internal Quality Audit. (Raphael Job Asuncion)