DMMMSU Open University System conducted a 2-day training on Basic Customer Service/Frontline Service Management at the Multi-Purpose Hall of DMMMSU Open University System in the City of San Fernando, La Union, on February 7-8, 2024.
The event commenced with a welcome address by Dr. Romeo C. Opeňa Jr., Training Chief of Continuing Professional Education. Following this, Dr. Bernardo D. Lamadrid, OUS Executive Director, delivered his message, emphasizing the importance of such training in today’s dynamic service landscape.
Meanwhile, Atty. Jonald F. Carrera provided the rationale behind the activity, shedding light on the significance of equipping frontline staff with the necessary skills to deliver exceptional customer service.
Throughout the training, Dr. Lher Verell S. Palabay who served as the Learning Service Provider, delved into key topics essential for frontline service excellence: Getting Ready to Serve: An Introduction, Communication Jungle: Understanding Different Communication Styles for Better Relationships, Maintaining Customer Service Across Channels, and Dealing with Difficult Clientele: Practical take on Mediation.
The event’s seamless organization was attributed to Mary Jane A. Lardizabal, who efficiently managed the secretariat, ensuring the smooth flow of proceedings.
The participants came from diverse backgrounds, representing the Provincial Government of La Union (PGLU), National Police Commission (NAPOLCOM), Department of Agrarian Reform (DAR), DMMMSU North La Union Campus, and DMMMSU Mid La Union Campus. Their active engagement and enthusiasm contributed to the success of the training, fostering a collaborative learning environment.
Overall, the 2-Day Basic Customer Service/Frontline Service Management Training proved to be a resounding success, equipping participants with the knowledge, skills, and confidence to deliver exceptional customer service across various sectors. Such initiatives underscore the commitment to continuous learning and professional development, ultimately enhancing service delivery and fostering positive customer experiences. (By Romeo C. Opena)